Booking guidelines

How do I book?
Booking one of our apartments is easy and can be done either online, over the phone or in person in our office. We take a reservation fee of £100 per person in order to secure an apartment and ensure that no one else books it. This fee goes towards your deposit which is refundable at the end of your tenancy. We need you to complete our application forms, which can be filled in electronically (if it’s easier for you). We will also require you to provide us with two written references, but again these can be emailed to us. Ideal references can be from a director of studies, lecturer, tutor, current or previous landlord, employer or another unrelated professional. You’ll also have to provide a guarantor who can pay your rent should you not be able to. This person must be over 25 years old and will also have to complete application forms. *Please note that failure to complete our application within the specified timescale will result in this fee being refunded and the apartment being re-advertised.*
Can I book a room without viewing it?
Yes, however if on arrival should you wish to change your room, this would be subject to an additional administration cost and availability.
How long are the tenancies?
We aim to be as flexible as possible with our tenancy dates. We understand that some students are only in Edinburgh for a term or semester so we offer different packages to suit those needs. Our tenancies range from 12 to 48 weeks, subject to availability.
What is the deposit?
The deposit for each apartment is equal to six weeks rent. This acts as security against any damage to the accommodation, or any unpaid rent. All deposits are protected by My Deposits Scotland and will be returned within 28 days of the tenancy ending, provided there are no deductions pending for which we are awaiting invoices.
How long are the tenancies?
Short, summer and long-term lets are available. The tenancies we offer in ELS House are usually from 12 weeks to one year. Please get in touch with us prior to making a booking if you would like to discuss different accommodation dates. We are happy to negotiate where possible.
Can I live with my friends?
Yes. Some of our apartments are suitable for two students to share. If there are more of you and you would like rooms next door to each other, get in touch with us first to confirm availability.
Please note that our check-in is not 24 hours and you should always check with our Student Advisors prior to your arrival to ensure that you can gain access to your accommodation.
Check-In Appointments
To ensure that your check-in is fast and simple, we advise that you contact our Student Advisors to arrange a check-in appointment prior to your arrival. Our accommodation centre can get very busy during peak times and we want to be able to give you our undivided attention.
What do I need to bring with me when I get there?
Please ensure that all documentation requested by us has been fully signed and returned to us. Please also ensure that all payments due have been made. Failure to complete and return all necessary documents or payments will inevitably cause you and others delays at your check-in. To check what items are provided for you in your apartment, you can view our inventory here. Please note that this is a sample inventory based on our show apartment and may be subject to minor changes.
Can I move in without paying my first rent instalment or deposit?
No. All rent, deposits and other payments due on or before your tenancy start date must be paid in full. Keys will not be released to any arriving tenant until their account is up-to-date.
Can I move rooms?
Should you wish to move rooms, you must contact the Student Advisors as soon as possible. They will try and accommodate your requirements. If you have signed your tenancy agreement, a charge of £75 will apply and must be paid prior to moving rooms. Please bear in mind that not all requests can be granted and are subject to availability.